Outsource Consultants

MARCH 2, 2025

For instance, if you receive 1,000 calls per day, you’d need to consider factors such as average handle time, first call resolution, and customer satisfaction metrics to determine the appropriate number of agents. Budgeting for Outsourced Call Center Services Finally, assess your budget.

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Outsource Consultants

JANUARY 27, 2025

As we explore the advantages of Philippine call centers in more detail, it becomes clear why they have become a secret weapon for CX excellence. Why Philippine Call Centers Excel Unmatched Language Proficiency Filipino agents possess exceptional English language skills.

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Outsource Consultants

MARCH 3, 2025

Financial services cybersecurity regulations are constantly evolving, with new requirements expected for 2024 and beyond. Key performance indicators (KPIs) are used to measure the efficiency and effectiveness of call center operations. This highlights the need for robust security measures.

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Outsource Consultants

FEBRUARY 1, 2025

The Competitive Edge of Indian Call Centers Cost Savings: Real but Context-Dependent Yes, Indian call centers deliver significant cost reductions. But lets cut through the marketing spin: according to Deloittes 2024 report, only 25% of organizations report a meaningful reduction in vendor costs.

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Hodusoft

SEPTEMBER 4, 2024

First Call Resolution Rate When customers call e-commerce companies, they want the agent to resolve their issues or queries in the first call itself. But how many e-commerce companies manage to provide the desired first-call resolution to their customers?

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Dialer 360

MARCH 22, 2023

In 2024, call centers will continue to play a crucial role in customer service and support for all sizes of businesses. With the increasing importance of providing excellent customer experiences, call centers have become an essential component of many companies’ customer service strategies. So, the call center AI market worth$1.6

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ViiBE Blog

JUNE 2, 2021

With more and more businesses willing to try out augmented reality technology, it is predicted that the market size of AR will reach $50B by the year 2024. Augmented reality technology has also shown to improve overall business performance when used in customer service, with a 43% increase in NPS and a 25% increase in First Call Resolution.

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Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. Once an e-commerce company manages to do that, it witnesses efficient call handling and improvement in overall customer satisfaction rate. First Call Resolution (FCR) Rate FCR rate is the percentage of calls that got resolved during the very first instance.

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