Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Outsource Consultants

MARCH 2, 2025

You can use industry benchmarks to estimate your staffing needs. For instance, if you receive 1,000 calls per day, you’d need to consider factors such as average handle time, first call resolution, and customer satisfaction metrics to determine the appropriate number of agents. A data breach can cost you more than just money.

call center solutions 67

call center solutions outsourcing Call Center Average Handle Time 67

AWS Machine Learning

JULY 9, 2024

In the financial services industry, we hear customers ask which model to choose for their financial domain generative artificial intelligence (AI) applications. These applications require the LLMs to have requisite domain knowledge and be able to reason about numeric data to calculate metrics and extract insights. Anthropic Claude 3.5

Finance 124

Finance Benchmark industry standards Accountability 124

Calabrio

MARCH 5, 2025

First call resolution is far more than just a metric; it’s a direct reflection of your customer service effectiveness and significantly impacts your business’s bottom line. As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind.

First call resolution 40

First call resolution Contact Center Analytics Morale 40

Outsource Consultants

MARCH 3, 2025

The key is finding a provider that not only meets industry standards but truly understands your business goals.” Your outsourcing partner must adhere to compliance standards such as GDPR, PCI DSS, and industry-specific regulations. These metrics should align with your business objectives and industry standards.

outsourcing 67

outsourcing Call Center Average Handle Time First call resolution 67

Balto

JANUARY 22, 2024

But that’s just a small part of what you can do with an advanced language model — you can do more things, such as comparing this quarter’s metrics with those of the previous quarters. 115% Increase in Compliance: Ensure regulatory compliance and build a contact center that operates seamlessly within industry standards. $3M+

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

NOVEMBER 22, 2023

AIM342 (LVL 300) | Advancing responsible AI: Assessing and mitigating risk Wednesday November 29 | 4:30 PM – 5:30 PM (PST) Risk assessment is an essential part of developing AI solutions responsibly, especially with emerging industry standards and laws regarding AI risk, such as ISO 42001 and the EU AI Act. Reserve your seat now!

Engineering 133

Engineering Best practices APIs Government 133