Calltools

APRIL 3, 2024

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. For example, your system could associate a phone number with the person’s name. Compliance Standards Complying with industry standards helps ensure you serve customers well and protect their information.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Balto

JANUARY 22, 2024

What would typically take you hours of work could be processed in a couple of minutes, enabling you to create personalized coaching plans that address the shortcomings of each agent. 115% Increase in Compliance: Ensure regulatory compliance and build a contact center that operates seamlessly within industry standards. $3M+

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

COPC

JANUARY 9, 2024

COPC: What were the driving forces behind Mastercard’s commitment to elevating your practices to industry standards? Implementing the COPC framework has enabled us to simplify processes, personalize experiences and effectively address customer needs.

Customer Experience 76

Customer Experience Customer centricity Customer Care Best practices 76

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. For a more personalized approach, schedule a meeting with one of our certified experts.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

AWS Machine Learning

NOVEMBER 22, 2023

If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements. With generative AI, it is possible to hyper-personalize targeted recommendations for shopping and streaming. Reserve your seat now! or “Because you watched.”

Engineering 132

Engineering Best practices APIs Government 132

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 114

Healthcare Government Engineering APIs 114