Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Calltools

APRIL 3, 2024

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Self-Service Options Some callers have complex problems that require help from a customer service professional. Compliance standards can differ by industry, though.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Balto

JANUARY 22, 2024

Create Voices for Customer Service and Client Calls Many customer queries are simple and repetitive — they typically don’t require direct agent involvement. With generative AI tools, you can utilize audio and voice synthesis to develop artificial self-service voices that closely resemble human speech patterns.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

3CLogic

FEBRUARY 7, 2024

Consequently, your self-service channels don’t have access to the information needed to answer incoming inquiries, forcing customers to connect with a live agent to whom they need to restate their identity and reason for calling. It all comes down to implementing always-on, intelligent self-service.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. The international industry standard of ASA is 28 seconds. Provide Self-Service Options In recent years, self-service has emerged as the best customer service. As per a recent stat , there are 2.71

Call Center 52

Call Center call center software Abandon Call Upselling 52

AWS Machine Learning

NOVEMBER 22, 2023

In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. You can also get behind the wheel yourself on November 30, when the track opens for the 2024 Open Racing. Post the fastest time and you’ll win a ticket back to Vegas for the 2024 Championship! Reserve your seat now!

Engineering 131

Engineering Best practices APIs Government 131

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 112

Healthcare Government Engineering APIs 112