CCNG

AUGUST 28, 2024

Understanding The Intricacies of Contact Center Automation Contact center automation involves automating and optimizing customer service through the strategic use of technologies like Artificial Intelligence (AI), Interactive Voice Response (IVR) systems, Natural Language Processing (NLP), Machine Learning (ML), Robotic Process Automation (RPA) etc.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

DMG Consulting

AUGUST 16, 2022

What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. IVAs Are Good for Agents and CX.

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent 89

Virtual Agent Customer Service Call flow Self service 89

SmartAction

JULY 10, 2024

LOUIS, MO, July 10, 2024 Capacity , an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings.

Contact Center 65

Contact Center Virtual Agent Self service Engineering 65

SmartAction

NOVEMBER 15, 2023

As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. AI-Powered Voice Self-Service AI-powered voice self-service is revolutionizing the way customers seek help. Key Trends in Customer Self-Service 1. Or is it something else?”

Self service 100

Self service Virtual Agent Chatbots Analytics 100

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

DMG Consulting

AUGUST 3, 2020

For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024. For more information, visit www.dmgconsult.com. # # #.

Consulting 62

Consulting Consulting Analytics Marketing 62