ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

The Petrova Experience

NOVEMBER 19, 2024

Macy’s has made strides in personalization and introduced a variety of intuitive, engaging technologies that give shoppers more autonomy and creativity, and save them time. They are investing in innovative technology and making big bets on personalization. All of that is strategically smart.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

SmartKarrot

DECEMBER 17, 2023

Personalizing Onboarding with AI Communication is at the heart of customer success, and AI tools like Chat GPT offer a unique opportunity to personalize the onboarding experience. Navigating Concerns and Achieving Better Experiences The concern about personalization extends beyond onboarding.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

Personalizing Onboarding with AI Communication is at the heart of customer success, and AI tools like Chat GPT offer a unique opportunity to personalize the onboarding experience. Navigating Concerns and Achieving Better Experiences The concern about personalization extends beyond onboarding.

Strategic Value 8

Strategic Value Education Metrics Personalization 8