VirtualPBX

JANUARY 8, 2025

2024 was an especially momentous year at VirtualPBX. We loved serving you in 2024 and are eager to help you build even better business connections in 2025. We kicked off 2024 with the launch of our new product, AirDial POTS Replacement in January and have seen impressive results. To them we extend our most sincere gratitude.

Real estate 64

Real estate Contact Center Technical Support Feedback 64

24-7 InTouch

OCTOBER 28, 2024

Winnipeg, MB – October 28, 2024 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2024.

Inbound sales 52

Inbound sales Technical Support Engineering Technology 52

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

SaaS 100

SaaS Enterprise Engineering Technical Support 100

Outsource Consultants

OCTOBER 28, 2024

But here’s the kicker: Kenya isn’t just another outsourcing destination; it’s poised to become a real powerhouse in the BPO world ( which we predicted at the start of 2024 ). Here’s a quick breakdown: Customer Service & Technical Support : Trained agents handling inbound calls, technical troubleshooting, and resolving customer inquiries.

outsourcing 67

outsourcing Call Center Government Outbound sales 67

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. These tools support knowledge sharing, coaching, and real-time support for agents.

voip 40

voip Sales Scripts CRM 40

Outsource Consultants

FEBRUARY 26, 2025

The call center industry’s revenue is expected to grow by 13% in 2024, driven by expanding service capabilities. Key Services Offered by Outsourced Call Centers Outsourced call centers provide a wide range of services beyond traditional phone support: Customer service: Handling inquiries, complaints, and general customer support.

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation Telecommunications 52