ChurnZero

JUNE 28, 2024

In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. You can view the 2024 CSM Confidential Report and its findings here. 1: Equip your CSMs to sell. I didn’t have a very good experience.

Sales 52

Sales Surveys Upselling B2B 52

TechSee

JULY 31, 2019

billion by 2024, representing a CAGR of 7.8%. Retail innovations like Amazon Go have captured the headlines recently, but over the past few years, Computer Vision applications and technologies have been successfully integrated into the CRM domain, from sales and marketing to customer assistance and retention. billion in 2019 to USD 17.4

Automotive 149

Automotive Healthcare Self service Transportation 149

Interaction Metrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? When tied to strategic goals, it can help you: Improve onboarding processes Reduce churn Increase sales Takeaway #2.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Kayako

APRIL 1, 2022

Customer experience is the key brand differentiator that drives sales and grows customer loyalty. The good news is that this gap represents a significant opportunity for improvements to achieve a good customer experience that will boost eCommerce sales. trillion in sales. billion in sales by 2024. in 2025 at $1.65

Sales 112

Sales Upselling Personalization Chatbots 112

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? Choosing the right call center solution can mean the difference between achieving (even surpassing) the targeted sales volume and missing the mark. percent between 2024 and 2030, all players in the industry will face cutthroat competition for market share.

call center solutions 52

call center solutions Call Center Sales call center software 52

ChurnZero

MARCH 14, 2025

According to the 2024 Customer Success Leadership Study , the number of customer success teams under the CRO jumped from 24% in 2023 to 33% in 2024. And, on the flip side, what value does customer success bring to their sales counterparts as part of the broader go-to-market team? So, what does that mean for CS leaders?

Upselling 52

Upselling Sales Customer retention Consulting 52

Cincom

JANUARY 30, 2025

This statistic was published in HubSpots 2024 Annual State of Service Trends Report. Accelerates hand-off processes among the sales, claims, and support teams for more efficiency. Increased revenue due to increased upselling opportunities. 78% of customers expect more personalization in interactions than ever before.

Personalization 40

Personalization CRM Analytics Chatbots 40

JustCall

FEBRUARY 7, 2024

Almost 150 years later, a single outstanding sales call can foster decade-long business relationships, while a patchy support call can sever long-term associations. Call quality in 2024 In the year 2024, customers are no longer just looking for top-tier products and services, they’re seeking an exceptional Quality of Experience (QoE).

voip 52

voip Telecommunications Best practices Upselling 52

Outsource Consultants

JANUARY 27, 2025

The 2024 edition of the EF English Proficiency Index ranks 113 countries and regions by their English skills. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. This linguistic advantage enables clear, effective communication with customers worldwide.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. In outbound call centers, agents initiate contact (through calls or messages) with customers or prospects for sales, marketing, surveys, or feedback purposes. The main purpose is to engage customers to increase sales, gather feedback, or schedule appointments.

Call Center 52

Call Center call center software Abandon Call Upselling 52

ChurnZero

DECEMBER 7, 2023

Adoption Hero: Demandbase Driving adoption with targeted, data-driven engagement Demandbase , a leader in account-based marketing software, is typically purchased by marketing teams to inform and accelerate opportunities, with most of its users coming from sales roles. Curious to see the ChurnHeroes of previous years?

Upselling 52

Upselling Accountability Sales Marketing 52

ChurnZero

AUGUST 15, 2024

As a post-sales leader, my role hinges on increasing revenues from existing customers. Looking across accounts for trends involves using AI tools to sift through customer data and identify patterns that could indicate potential churn or opportunities for upsell. This is a guest post by Josh Schachter, founder and CEO of UpdateAI.

Customer retention 52

Customer retention Management Accountability Analytics 52

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 Chatbots in telecom can drive sales. On the topic of revenue, AI chatbots are also key sales automation tools. It’s important to know that customer experience can significantly affect your sales. billion revenue forecast. It can even provide recommendations and solutions.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

MARCH 15, 2021

Your sales, marketing, customer service, and IT teams need to work together to deliver a singular customer experience. Train agents to upsell and cross-sell. So if they’re not trained on how to upsell or cross-sell, you could be leaving a lot of money on the table. Break down silos. Pro tip: Many CRMs offer free trials.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

Quiq

NOVEMBER 22, 2021

By 2022, eCommerce sales are projected to reach over $850 billion — and it doesn’t seem like the growth of online shopping will be slowing down beyond that. These platforms help retailers achieve advantages like cost savings and increased sales, so an investment in chatbots makes a real difference.

Chatbots 52

Chatbots Sales Upselling Personalization 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 78

Feedback Consulting Consulting Enterprise 78

ROI CX Solutions

DECEMBER 3, 2024

Top 12 customer support outsourcing companies To help you choose the best customer support outsourcing companies, weve narrowed the list down to the top 12 contenders in 2024. They offer services that can reduce sales expenses, improve brand awareness, and increase revenue. ROI CX Solutions U.S. Canada, and the U.K.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Across the board, chatbots were credited with a 67% increase in sales. billion in 2019.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

SEPTEMBER 23, 2020

It has the elements of sales and marketing, customer support as well as professional services among many others. So, you can reach out to them for various upselling and cross-selling opportunities. by the year 2024. But naturally, these tools are not meant to enable you to execute the tasks related to customer success.

Metrics 11

Metrics CRM Accountability Upselling 11

ChurnZero

SEPTEMBER 6, 2024

Expansion opportunities: With every goal you help customers achieve, new goals emerge, which frequently present opportunities for upsell and cross-sell. It requires collaboration across sales, marketing, and product teams to ensure alignment on value propositions and customer goals. Outcomes-based CS is not a siloed effort.

Coaching 52

Coaching Upselling SaaS Sales 52

CCNG

DECEMBER 4, 2024

Unlocking Hidden Revenue: Transforming Contact Centers into Profit Powerhouses In the competitive landscape of modern business, every missed sales opportunity can translate into lost revenue. However, ineffective sales methods and missed upselling opportunities continue to hinder many organizations.

Contact Center 195

Contact Center CCNG Upselling Revenue potential 195