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Top 5 Customer Service & CX Articles for Week of December 9, 2024

ShepHyken

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True?

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

My Comment: For those who want to deliver a great customer service experience but are constrained to a lower budget, then this article is for you. A Complete Guide to Customer Service Automation by Najam Ahmed (Comm100) Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology.

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Service Trends in 2024: Top Predictions and Lessons Learned

TechSee

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. The lesson? Outcome : Progress at last!

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Top 5 Customer Service & CX Articles for Week of December 30, 2024

ShepHyken

The four ideas included in this article focus on the content that introduces a new customer to your company and products (onboarding), cross-selling other products and features (adopting), keeping customers informed (communication), and easy and frictionless support (self-service). What Is Social Listening?

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Guest Post: The AI Revolution in Customer and Employee Experience

ShepHyken

planning to implement them in 2024. Content generation for customer self-service, with 51.7% Contact centers, a space often challenged by high turnover and burnout, are reaping notable benefits from AI’s capabilities. Agent attrition jumped from 21.8% in 2022 to 28.1% in 2023, with a projected increase to 31.2% Currently, 34.3%

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Zappix Reports 250% Increase in Digital Self-Service Usage During 2024 Holiday Season

Zappix

Burlington, MA January 21, 2025 ( EIN Presswire ) Zappix , a leader in AI-Powered Digital Engagement Platforms, announced a significant 250% increase in Digital Self-Service usage among its retail clients during the holiday season. Improved Efficiency: Streamlined operations during peak periods of high call volume.