2024 Surveys Upselling 
ChurnZero
JULY 9, 2024
In both cases, we’re addressing the findings of the 2024 CSM Confidential Report , which reveals that while CSMs are generally happy, motivated, and dedicated in their roles, the majority are struggling with heavy workloads and goals that don’t feel realistic. 2: Combat burnout with service models and capacity management.
Hodusoft
DECEMBER 4, 2024
billion in 2024 to USD 511.03 Several studies and surveys have found various aspects of challenges. According to Datto’s Global State of the MSP Report 2024, increasing competition is one of the major challenges MSPs face today. percent, from USD 365.33 billion by 2029. As the market grows, so does the competition.
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Interaction Metrics
JANUARY 7, 2025
Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Fixing these friction points leads to fewer cancellations, happier customers, and a smoother path to upselling additional features.
ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.
ChurnZero
JUNE 28, 2024
In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. You can view the 2024 CSM Confidential Report and its findings here. At least, that’s how it should be. Currently, 93.7%
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).
Hodusoft
AUGUST 8, 2024
billion online shoppers around the world as of 2024. In outbound call centers, agents initiate contact (through calls or messages) with customers or prospects for sales, marketing, surveys, or feedback purposes. The findings are from a survey published in Grand Rapids Magazine. As per a recent stat , there are 2.71
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