VirtualPBX
JANUARY 8, 2025
2024 was an especially momentous year at VirtualPBX. We loved serving you in 2024 and are eager to help you build even better business connections in 2025. We kicked off 2024 with the launch of our new product, AirDial POTS Replacement in January and have seen impressive results. To them we extend our most sincere gratitude.
24-7 InTouch
OCTOBER 28, 2024
Winnipeg, MB – October 28, 2024 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2024.
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Totango
JANUARY 22, 2024
We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.
AWS Machine Learning
FEBRUARY 21, 2025
Challenge: Serving customers in multiple languages In Q3 2024, DXC Technology approached AWS with a critical business challenge: their global contact centers needed to serve customers in multiple languages without the exponential cost of hiring language-specific agents for the lower volume languages.
CCNG
SEPTEMBER 25, 2024
The Future of AI in Customer Experience: Current Trends Many trends for 2024 aren’t new, but they’re picking up momentum as more and more companies adopt AI. #1. Service Level and Support What support and maintenance services do they offer? Is there a service level agreement (SLA) for support? GDPR, HIPAA)?
CSM Magazine
JANUARY 15, 2025
One of the hottest topics in 2024 was AI and its influence on nearly every industry. While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. This highlights the importance of technical support.
Outsource Consultants
OCTOBER 28, 2024
But here’s the kicker: Kenya isn’t just another outsourcing destination; it’s poised to become a real powerhouse in the BPO world ( which we predicted at the start of 2024 ). Here’s a quick breakdown: Customer Service & Technical Support : Trained agents handling inbound calls, technical troubleshooting, and resolving customer inquiries.
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