ChurnZero

MARCH 24, 2025

Upsell opportunities. According to the 2024 Leadership Study, only 21% of participants had incorporated AI (despite 87% indicating they are using or plan to use it in their work). Without the proactive edge of a customer success platform, CSMs will miss: Usage drops for high-value accounts. 5: Youre not taking advantage of AI yet.

Technology 52

Technology CRM Engineering Finance 52

ChurnZero

JANUARY 9, 2025

Companies that do not map customer journeys lose 15-20% of potential revenue growth as they fail to identify and act on conversion and upselling opportunities. As a proud sponsor of Zero IN 2024 , Growth Molecules embraced the opportunity to showcase our customer success training and advisory services in a packed workshop.

Journey mapping 52

Journey mapping Marketing Upselling Education 52

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

SaaS 52

SaaS Gamification B2B Metrics 52

ChurnZero

JUNE 28, 2024

In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. You can view the 2024 CSM Confidential Report and its findings here. 1: Equip your CSMs to sell. I didn’t have a very good experience.

Sales 52

Sales Surveys Upselling B2B 52

TechSee

JULY 31, 2019

billion by 2024, representing a CAGR of 7.8%. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling. The market is expected to grow from USD 10.9 billion in 2019 to USD 17.4 Origins of Computer Vision.

Automotive 149

Automotive Healthcare Self service Transportation 149

Interaction Metrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Fixing these friction points leads to fewer cancellations, happier customers, and a smoother path to upselling additional features.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

ChurnZero

MARCH 14, 2025

According to the 2024 Customer Success Leadership Study , the number of customer success teams under the CRO jumped from 24% in 2023 to 33% in 2024. Use customer health scores and usage data to identify when an upsell really may be the best thing for the customer, or when its time to step in and handle an at-risk account.

Upselling 52

Upselling Sales Customer retention Consulting 52

CSM Magazine

JULY 2, 2024

Enter ContactBabel’s latest report, ‘ The Inner Circle Guide to Customer Engagement & Personalisation 2024-25 ‘ This report is a true ‘treasure trove’ of insights that promises to encourage new thinking when it comes to how organisations can connect with their customers.

Big data 52

Big data Upselling Banking Customer effort 52

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Would everyone have the same goal, or would it vary from team to team?

Sales 94

Sales Upselling Accountability SaaS 94

Kayako

APRIL 1, 2022

billion in sales by 2024. Personalization provides the “human touch” that helps reach conversion goals such as sales and upselling, higher engagement, customer retention, brand loyalty, and increased customer satisfaction. The trend to remote working is causing a sustained increase in eCommerce.

Sales 90

Sales Upselling Personalization Chatbots 90

JustCall

FEBRUARY 7, 2024

Lost sales opportunities If prospects struggle to hear your pitch or product details clearly, you risk losing potential sales and upsell opportunities, as they may opt for competitors with superior communication practices. From the first call to the one at the journey’s end, every touchpoint shapes the QoE.

voip 52

voip Telecommunications Best practices Upselling 52

Outsource Consultants

JANUARY 27, 2025

The 2024 edition of the EF English Proficiency Index ranks 113 countries and regions by their English skills. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. This linguistic advantage enables clear, effective communication with customers worldwide.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. More Room for Cross-Selling and Upselling Opportunities Cross-selling means selling related or supplementary products to customers. Upselling means selling higher-end variants of a product to customers. As per a recent stat , there are 2.71

Call Center 52

Call Center call center software Abandon Call Upselling 52

Cincom

JANUARY 30, 2025

This statistic was published in HubSpots 2024 Annual State of Service Trends Report. Increased revenue due to increased upselling opportunities. 78% of customers expect more personalization in interactions than ever before. Key Benefits: Enhanced customer satisfaction and retention by aligning services with individual preferences.

Personalization 40

Personalization CRM Analytics Chatbots 40

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

Hodusoft

SEPTEMBER 4, 2024

percent between 2024 and 2030, all players in the industry will face cutthroat competition for market share. Cross-selling and Upselling Can Be Better A study conducted by Forrester Research revealed that cross-selling and upselling account for 10-30 percent of revenues in the e-commerce industry.

call center solutions 52

call center solutions Call Center Sales call center software 52

ChurnZero

DECEMBER 7, 2023

Renewal / Expansion Hero: TruVideo Driving upsells and awareness with engaging in-app content. Within three months of deploying the play, the team had generated the MRR equivalent of 17 new customers through upsells, with around 10% of the customer base adopting the tool. Curious to see the ChurnHeroes of previous years?

Upselling 52

Upselling Accountability Sales Marketing 52

Inbenta

DECEMBER 14, 2021

They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products. billion by 2024 , now’s the time to take the lead.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

ChurnZero

AUGUST 15, 2024

Looking across accounts for trends involves using AI tools to sift through customer data and identify patterns that could indicate potential churn or opportunities for upsell. They’ll also be onsite this October at ZERO-IN 2024, the essential conference for customer success leaders , as an official partner.

Customer retention 52

Customer retention Management Accountability Analytics 52

JivoChat

MARCH 15, 2021

According to Business Inside Intelligence, US m-commerce sales are expected to reach 45% of the total ecommerce market by 2024: Here are some pointers to help make sure that your omnichannel strategy is designed with mobile in mind. Train agents to upsell and cross-sell. All of your FAQs and support content should be mobile-friendly.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 78

Feedback Consulting Consulting Enterprise 78

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. In recent years, the ability of AI chatbots to comprehend speech and automate tasks has grown in leaps and bounds. billion revenue forecast.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Quiq

NOVEMBER 22, 2021

Increased sales: Online shopping assistants can also help generate more sales through upselling and cross-selling, offering upgrades and related purchases at the check-out window. As a result, retailers have a chance to build relationships with shoppers, encouraging them to come back in the future.

Chatbots 52

Chatbots Sales Upselling Personalization 52

ROI CX Solutions

DECEMBER 3, 2024

Top 12 customer support outsourcing companies To help you choose the best customer support outsourcing companies, weve narrowed the list down to the top 12 contenders in 2024. In each section, well describe each customer service outsourcing company and the benefits of choosing it so you can find the best one for your needs.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. billion in 2019.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

JANUARY 30, 2024

The Future of Customer Success in 2024 Looking ahead, three key trends emerge in the realm of customer success in 2024 : AI’s Pivotal Role: AI will play a significant role in researching client priorities and generating solutions. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

The Future of Customer Success in 2024 Looking ahead, three key trends emerge in the realm of customer success in 2024 : AI’s Pivotal Role: AI will play a significant role in researching client priorities and generating solutions. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

FEBRUARY 9, 2024

Customer Expansion and Growth Customer expansion and growth form the next crucial phases, where the challenges of upselling, cross-selling, and leveraging successful customer experiences come to the forefront.

Best practices 10

Best practices industry standards Customer retention Accountability 10

SmartKarrot

SEPTEMBER 23, 2020

So, you can reach out to them for various upselling and cross-selling opportunities. by the year 2024. What questions do I ask a Customer Success Software vendor? There are myriads of vendors available in the market offering this solution. The global customer success software market size is expected to reach $2.66

Metrics 11

Metrics CRM Accountability Upselling 11

ChurnZero

SEPTEMBER 6, 2024

Expansion opportunities: With every goal you help customers achieve, new goals emerge, which frequently present opportunities for upsell and cross-sell. Join us at ZERO-IN 2024, the essential conference for customer success leaders, this October. It takes work, but it’s a big opportunity to lead. Watch the webinar in full here.

Coaching 52

Coaching Upselling SaaS Sales 52

CCNG

DECEMBER 4, 2024

Contact centers, often viewed as cost centers, have significant untapped potential to drive revenue through effective sales techniques and upselling strategies. However, ineffective sales methods and missed upselling opportunities continue to hinder many organizations. Upselling, when done correctly, can dramatically boost revenue.

Contact Center 195

Contact Center CCNG Upselling Revenue potential 195