2025 Related Topics 
ShepHyken
JANUARY 12, 2025
Why 2025 Will Not Be the Year of Hyper-Personalized CX by Foundever (Foundever) If you thought that generative AI was about to give your organization the ability to target its customers on an individual basis, youre in for a shock. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews.
ShepHyken
JANUARY 5, 2025
Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report. The goal is to create an emotional connection. It gets customers to come back again and again. My Comment: We started this weeks roundup with a list of five tips.
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ShepHyken
FEBRUARY 16, 2025
Forecasts point to significant growth in spend expected through loyalty programs in 2025. 10 Customer Experience Tools for 2025 by Francesca Di Meglio (CX Network) Learn about how artificial intelligence copilots, agentic AI, CRMs, omniservice tools and more are improving CX. My Comment: The future is now!
ShepHyken
MARCH 30, 2025
My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. Finally, employees must be given the right tools they need to take care of customers. If youre investing in a good CX, it must be supported with a good CX.
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1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages. This exclusive research provides key insights and strategies to navigate the rapid changes in today’s workforce.
ShepHyken
FEBRUARY 9, 2025
Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement. This article includes 15 ideas from nine industry experts.
TechSee
NOVEMBER 27, 2024
Companies thriving today recognize that finding ways to improve customer experience is not just an option but a strategic necessity for 2025, with all the opportunities and challenges that it entails, and beyond. Ready to learn more about how AI will improve customer experience in 2025?
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan.
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in 2025, leaders must invest wisely—not just cut blindly. With IT budgets projected to grow 9.8% This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact.
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