ShepHyken

DECEMBER 22, 2024

5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business. Set yourself up for a successful 2025 by answering these questions. Cheers to an incredible year ahead!

Customer Service 200

Customer Service outsourcing Customer Support Chatbots 200

3CLogic

DECEMBER 17, 2024

Let's explore top trends and predictions to help your organization stay ahead of the curve, deliver outstanding CX and/or EX, and maximize ROI in 2025 and beyond. With 71% of customers preferring different channels depending on the context of the request, delivering omnichannel communications in 2025 will be crucial to any success.

Contact Center 98

Contact Center Self service Coaching Benchmark 98

ShepHyken

APRIL 5, 2021

Customer experience in 2025: here’s where we’re heading by Chris McGugan. ClickZ) By 2025, it’s likely that nine dollars of every $10 will be spent on the digital experience versus phone/voice. Here are the trends we need to know and understand, especially if you plan to implement self-service solutions for your customers to use.

Customer Service 325

Customer Service Contact Center Self service Customer Experience 325

TeleDirect

JANUARY 20, 2025

The Future of Call Centers: Trends and Predictions for 2025 and Beyond As we navigate through 2025, the future of call centers in the US stands at the forefront of a technological and operational revolution. Omnichannel Communication In 2025, customers demand seamless interactions across multiple communication platforms.

Call Center 79

Call Center Big data call center workforce Technical Support 79

Connect

NOVEMBER 24, 2024

In 2025, artificial intelligence (AI) will expand its influence in the contact centre space as this prolific technology trend permeates more facets of daily operations, dominating capital expenditures and strategic decision-making. of inquiries will be resolved by AI in 2025 and that contact centres without AI will need to invest in 2.3

Engineering 101

Engineering Quality management Cloud contact Interactive Voice Response 101

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. So, Ive compiled over 30 customer experience statistics you should know for 2025. Here are my top five picks from last week.

Customer Service 190

Customer Service B2B Sales Self service 190

ShepHyken

DECEMBER 24, 2024

What is your CX prediction in 2025? So, lets get right into it: In five words or less, what does CX mean to you? EVERY interaction your customers experience. Five words are not easy!) Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. So be ready.

Customer Experience 236

Customer Experience Customer Service Sales 236

ShepHyken

DECEMBER 9, 2024

Isabelle shares stats from the 2025 Consumer Trends Report by Qualtrics. She produces industry-leading content on experience management trends and best practices, including the 2025 Consumer Trends Report. 53% of bad customer experiences result in a decrease in spending. .”

Feedback 190

Feedback Airlines Best practices Surveys 190

TeleDirect

DECEMBER 24, 2024

Top 3 Trends Shaping Customer Service in 2025 Customer service is undergoing a revolutionary transformation as businesses adapt to evolving consumer expectations, technological advancements , and the competitive need for personalization. The post Top 3 Trends Shaping Customer Service in 2025 appeared first on TeleDirect.

Customer Service 62

Customer Service Analytics Airlines CRM 62

Callminer

JANUARY 7, 2025

Read this blog for a checklist of the essential steps and best practices to ensure call center compliance in 2025 and beyond. Call center compliance is a must-have, not a nice-to-have.

Call Center 182

Call Center Best practices 182

Concentrix

JANUARY 14, 2025

Learn to turn disruption into competitive advantage with our Insurance Technology Outlook report, with insights from insurance executives worldwide.

Technology 143

Technology 143

Beyond Philosophy

OCTOBER 9, 2015

Frost and Sullivan, the growth consulting firm, predicted that by the year 2025, global traffic would be measured in 100 Zettabytes. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data.

Big data 410

Big data Consulting Consulting Morale 410

Enghouse Interactive

JANUARY 13, 2025

Discover the top CX tech trends for 2025 with Frost & Sullivan, including hyper-connected contact centers, AI automation, and VoC insights.

Contact Center 86

Contact Center Enterprise Customer Experience 86

Contact Center Pipeline

JANUARY 10, 2018

workforce will be working remotely by 2025 […]. Over the past five to 10 years, technology has enabled the growth of remote work across sectors and professions, and research suggests that nearly one-third of the U.S.

Technology 220

Technology Contact Center Call Center 220

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. I have added my comments about each article and would like to hear what you think too.

Customer Service 180

Customer Service Contact Center Customer Experience Call Center 180

Momentum Telecom

JANUARY 14, 2025

Big changes are coming to the telecom industry in 2025. So, lets unpack the biggest industry trends we predict will dominate the headlines in 2025. 2025 will go even further as AI takes on a bigger role in the customer experience. And 2025 should be a big year for the wireless technology. trillion in 2024.

Telecommunications 59

Telecommunications Wireless Self service Marketing 59

ShepHyken

NOVEMBER 18, 2024

2025 Looks Like Another ‘Meh’ Year for CX by John P. CRM Buyer) Despite increased spending by many businesses, 2025 looks like a lackluster year for customer experience (CX) quality, according to Forrester Research. My Comment: I hate reading an article that claims customer service/CX is declining.

Customer Service 190

Customer Service CRM Customer Experience 190

Global Response

JANUARY 8, 2025

minutes Table of Contents Intro At the beginning of 2025, we’re exploring the contact center future trends that are poised to define the coming year. How Global Response can help you in 2025 Global Response is a brand-obsessed, customer-focused provider of contact center outsourcing. Read Time: 4.5 Let’s jump in.

Call Center 62

Call Center Interactive Voice Response Contact Center Self service 62

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. So, I’ve compiled over 30 customer experience statistics you should know for 2025.

Journey mapping 200

Journey mapping Customer Service Customer Experience Marketing 200

Ambs Call Center

OCTOBER 18, 2024

Staying in touch with your customers is more important than ever in 2025. Whether you’re sending reminders, promotions, or urgent updates, you need a good mass texting service to get the job done right. But with so many options out there, how do you know which one is best for your business?

86

86

ShepHyken

OCTOBER 20, 2024

The fourth annual report draws on insights from nearly 24,000 consumers in 23 countries around the world. My Comment: We wrap up this week’s roundup with an excellent article about some important trends in the customer service and CX world.

Customer Service 200

Customer Service Customer centricity Entertainment Airlines 200

TechSee

JUNE 10, 2021

By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Gartner reports that by 2025, customer service organizations that embed AI in their customer engagement center platforms will increase their operational efficiency by 25%. billion devices. That’s a lot of data and information being shared.

Self service 207

Self service Analytics Transportation Healthcare 207

DMG Consulting

JANUARY 19, 2025

Welcome to 2025! January 2025 2025 is positioned to be an especially AMAZING year for customer experience (CX), contact centers and service organizations as artificial intelligence (AI)-enabled technologies begin to deliver on their promises. The post Welcome to 2025! appeared first on DMG Consulting.

Contact Center 48

Contact Center Virtual Agent Self service Best practices 48

ShepHyken

JANUARY 14, 2025

May 2025 be your best year ever, with even better years to follow! While I refer to these as New Years resolutions, they are really concepts that should already be in place in your organization. So, resolve to do them. Even if youre already doing many of them, it doesnt hurt to have a reminder. Happy New Year!

Customer Service 180

Customer Service Feedback Personalization Customer Experience 180

ROI CX Solutions

JANUARY 8, 2025

Emphasis on data security and privacy How ROI CX Solutions can help you in 2025 Introduction As we jump feet-first into into 2025, we’re keeping an eye on the contact center future trends that are projected to shape the year. Start 2025 off right and take advantage of our resources and insights today!

Call Center 52

Call Center Contact center software Chatbots Interactive Voice Response 52

ShepHyken

OCTOBER 13, 2024

The CX Trends to Watch in 2025 by Melanie Mingas (CX Network) From data utilization to consumer tech and the role of CX in business, there are big changes on the way for CX in 2025 My Comment: It’s hard to believe we’re less than three months away from 2025. Here’s the first list of CX trends I’ve seen.

Customer Service 180

Customer Service Marketing Customer Experience Personalization 180

Enghouse Interactive

NOVEMBER 11, 2024

Discover the top CX tech trends for 2025 with Frost & Sullivan, including hyper-connected contact centers, AI automation, and VoC insights.

Contact Center 82

Contact Center Enterprise Customer Experience 82

CCNG

JANUARY 15, 2025

As we look ahead to 2025, my focus is on helping organizations make this leap. It means risking failure, challenging sacred cows, and embracing the unknown. In a world where change is the only constant, standing still is the riskiest move you can make. The future of CX wont be built on yesterdays tools.

Best practices 195

Best practices Engineering Technology Personalization 195

ChurnZero

JANUARY 10, 2025

2025 still sounds like some far off, distant year in the future to me, with flying cars, robot maids, and all sorts of other sci-fi phenomena. But now that 2025 is actually here, although 2024 certainly had its fair share of futuristic innovations (a desk bike to charge your phone, anyone?!),

B2B 52

B2B Journey mapping Metrics Enterprise 52

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. We wish you and your loved ones a New Year of health, happiness, peace, and success – here’s to a great 2025!

Enterprise 59

Enterprise Consulting Consulting Self service 59

TechSee

SEPTEMBER 22, 2020

In fact, Gartner predicts that by 2025, over 50% of field service management deployments will include mobile AR collaboration and knowledge-sharing tools, up from fewer than 10% in 2019. According to Gartner , over 50% of OEMs will offer outcome-based service contracts relying on access to digital twin data by 2025, up from under 20% in 2019.

Self service 207

Self service B2B Customer centricity Technology 207

ShepHyken

JANUARY 7, 2025

May 2025 be your best year yet, with even better years to follow! Each week, I release a video based on one of my blogs. They are short and informative, and organizations use them for employee meetings and training. Thank you for subscribing and tuning in!

Customer Service 208

Customer Service Customer Experience Personalization 208

SharpenCX

DECEMBER 17, 2024

Explore the top CX trends of 2025, from AI-driven personalization to omnichannel integration. Discover how Sharpens cloud-native CCaaS platform helps small businesses deliver seamless, proactive customer experiences.

Customer Service 67

Customer Service Personalization Customer Experience Call Center 67

CSM Magazine

DECEMBER 3, 2024

If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. This is one of the most innovative Zendesk apps for 2025, bridging the gap between automation and human connection. Start exploring these customer support apps today, and make 2025 the year your Zendesk truly shines!

Customer Experience 52

Customer Experience Technical Support Coaching Sales 52

Balto

OCTOBER 14, 2024

If you’re running a contact center, here’s a message you need to hear loud and clear: 2025 is going to look very different, and the time to start adopting AI is now. AI Voice Agents: The New Normal By 2025, AI voice agents —those virtual assistants that handle calls with real-time conversational capabilities—are going to be everywhere.

Contact Center 52

Contact Center CRM Accountability Customer Experience 52

The Petrova Experience

JANUARY 14, 2025

Its 2025, and businesses across sectors have a customer retention problem. Let’s examine some of what customer retention in 2025 looks like from an operational perspective. The 2025 Customer Retention Problem Brands across sectors struggle to keep repeat, loyal customers. In every sector and among diverse markets.

Customer retention 40

Customer retention Feedback B2C Metrics 40

NobelBiz

NOVEMBER 5, 2024

Standing at the threshold of 2025, contact centers face a critical juncture between rising customer expectations and rapid technological developments. Check it out The post 5 Challenges for Contact Centers in 2025 appeared first on NobelBiz. Connecting Call Centers to Success.

Contact Center 52

Contact Center CRM contact center solutions Outbound sales 52