TechSee

MAY 4, 2021

Agent Burnout. With days filled with frustrated customers, confined to a cubicle, and often on a low pay scale, some agents will inevitably experience burnout. In fact, customer service turnover in the U.S is estimated to be between 30% and 45% – more than double the average for other sectors.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

JustCall

OCTOBER 16, 2023

Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. billion valuation by 2025, its pivotal role in reshaping customer communication becomes indisputable.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

JustCall

OCTOBER 16, 2023

Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. billion valuation by 2025, its pivotal role in reshaping customer communication becomes indisputable.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

Balto

JANUARY 21, 2025

Streamlining after-call work or improving agent training can reduce AHT and boost satisfaction. Rising call volumes can lead to agent burnout, increasing turnover rates and lowering center performance. For instance: High average handle time (AHT) often correlates with low customer satisfaction scores (CSAT).

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Streamlining after-call work or improving agent training can reduce AHT and boost satisfaction. Rising call volumes can lead to agent burnout, increasing turnover rates and lowering center performance. For instance: High average handle time (AHT) often correlates with low customer satisfaction scores (CSAT).

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 14, 2025

Learn more about our solutions and check out our free AI planning guide for 2025. Without actionable insights, businesses may face high churn rates, agent burnout, and operational oversights. How to use call center analysis to track performance? What are the best practices for implementing call center analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Balto

JANUARY 18, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Managing shifts to prevent agent burnout. What is Call Center Management?

Best practices 52

Best practices Call Center Metrics Management 52