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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Managing shifts to prevent agent burnout. What is Call Center Management?

article thumbnail

Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Managing shifts to prevent agent burnout. What is Call Center Management?