Balto

JANUARY 21, 2025

Benchmark Your Metrics Against Industry Standards How do you know if your contact center metrics are strong? Benchmarking provides a baseline for evaluating performance and identifying areas for improvement. Steps to Benchmark Effectively: Research benchmarks for critical metrics like FCR, AHT, and CSAT in your industry.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Benchmark Your Metrics Against Industry Standards How do you know if your contact center metrics are strong? Benchmarking provides a baseline for evaluating performance and identifying areas for improvement. Steps to Benchmark Effectively: Research benchmarks for critical metrics like FCR, AHT, and CSAT in your industry.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 18, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Key Focus Areas: Setting KPIs and performance benchmarks. Its leadership.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Key Focus Areas: Setting KPIs and performance benchmarks. Its leadership.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 14, 2025

Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks. Learn more about our solutions and check out our free AI planning guide for 2025.

Call Center 52

Call Center Analytics Average Handle Time Big data 52