TechSee

MAY 4, 2021

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The Concept of GigCX: Freelance customer service agents. Why Customer Service is adopting the Gig Model.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

Balto

JANUARY 18, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Managing shifts to prevent agent burnout. What is Call Center Management?

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. Managing shifts to prevent agent burnout. What is Call Center Management?

Best practices 52

Best practices Call Center Metrics Management 52

JustCall

OCTOBER 16, 2023

High call volumes can swiftly engulf customer service teams, disrupting structured processes and spawning chaos. This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction , with many businesses only able to address 37.8% The next time a customer asks, “What are your business hours?”

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

JustCall

OCTOBER 16, 2023

High call volumes can swiftly engulf customer service teams, disrupting structured processes and spawning chaos. This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction, with many businesses only able to address 37.8% The next time a customer asks, “What are your business hours?”

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

Balto

JANUARY 21, 2025

A lower ASA improves contact center performance, ensures faster support, and drives customer satisfaction by delivering a seamless experience. Agent Turnover Rate High turnover rates disrupt your customer service teams and increase costs. Tracking this metric helps you address burnout, training gaps, and overall morale.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

A lower ASA improves contact center performance, ensures faster support, and drives customer satisfaction by delivering a seamless experience. Agent Turnover Rate High turnover rates disrupt your customer service teams and increase costs. Tracking this metric helps you address burnout, training gaps, and overall morale.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52