TechSee

MAY 4, 2021

The Concept of GigCX: Freelance customer service agents. The use of gig workers in customer service – known as GigCX – is becoming increasingly common. GigCX works by sourcing freelance customer support agents to perform on a per-task basis. Agent Burnout. Is your organization on board?

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

Balto

JANUARY 21, 2025

Improving FCR strengthens customer satisfaction and builds trust in your customer support team. Customer Satisfaction Score (CSAT) CSAT is one of the most critical customer experience metrics, measuring how satisfied customers are with their customer interactions.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Improving FCR strengthens customer satisfaction and builds trust in your customer support team. Customer Satisfaction Score (CSAT) CSAT is one of the most critical customer experience metrics, measuring how satisfied customers are with their customer interactions.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 14, 2025

Example Applications: Sentiment Analysis for Agents: Monitor agent tone during calls to detect frustration, fatigue, or stress detection. Performance Trends: Analyze declining metrics as potential indicators of burnout. Learn more about our solutions and check out our free AI planning guide for 2025.

Call Center 52

Call Center Analytics Average Handle Time Big data 52