Calabrio

APRIL 23, 2025

Feedback Thats Timely, Targeted, and Trackable Performance insights shouldnt wait for the monthly reportand agent feedback cant wait until quarterly reviews. But with disconnected systems, many decision-makers are forced to approach agent and team performance reactivelyor skip it altogether. Insights user 2.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

Balto

JANUARY 18, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. A great supervisor doesnt just enforce rulesthey develop agents into top performers.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore. Many call center managers start out as agents themselves. In 2025, your contact center is your brand. A great supervisor doesnt just enforce rulesthey develop agents into top performers.

Best practices 52

Best practices Call Center Metrics Management 52

JustCall

OCTOBER 16, 2023

Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. Agent Burnout Constantly juggling numerous calls without technological support is a sure recipe for overwhelming customer service agents.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

JustCall

OCTOBER 16, 2023

Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. Agent Burnout Constantly juggling numerous calls without technological support is a sure recipe for overwhelming customer service agents.

Interactive Voice Response 52

Interactive Voice Response Management Agent burnout Wait times 52

Balto

JANUARY 21, 2025

How to Improve CSAT: Empower agents with real-time tools to resolve customer issues efficiently during the first interaction. Gather customer feedback consistently to understand trends and coach agents on areas that need improvement. Provide customer feedback to help agents deliver faster, higher-quality service.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

How to Improve CSAT: Empower agents with real-time tools to resolve customer issues efficiently during the first interaction. Gather customer feedback consistently to understand trends and coach agents on areas that need improvement. Provide customer feedback to help agents deliver faster, higher-quality service.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52