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Call center QA can be pretty demanding, especially with rising customer expectations regarding service quality and speed. Convin is an AI contactcentersoftware that utilizes Conversational Intelligence (CI) to capture customer sentiment and improve agent and customer experience.
Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contactcenters potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center.
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