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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Accurate forecasting ensures these targets—such as answering 80% of calls within 30 seconds—are consistently met. AverageHandleTimeAveragehandletime (AHT) is a key metric measuring customer interaction duration. Salman Aslam Director Support – Quality & Training at WORK Inc.
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