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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Service Level Targets Service levels are benchmarks that determine the quality of customer interactions. Accurate forecasting ensures these targets—such as answering 80% of calls within 30 seconds—are consistently met. Proactive adjustments to forecasting models are essential to accommodate these changes.
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