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From Onboarding to Excellence: Your Contact Center Training Guide for 2025

Calabrio

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8 This is one of the effective call center training ideas.

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The Latest Customer Loyalty Trends Transforming 2025 Strategies

CSM Magazine

Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement.