SharpenCX

DECEMBER 2, 2020

Can you easily transfer calls if you need to escalate? How can we improve your training and coaching? Build recognition into your call center culture, so every agent feels included and encouraged, no matter where they’re working or what their schedule looks like.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

Balto

JANUARY 18, 2025

Successful call center management involves a collaborative effort among team members with distinct roles, including quality management and compliance with regulatory laws. So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Successful call center management involves a collaborative effort among team members with distinct roles, including quality management and compliance with regulatory laws. So, lets break down what it really means to manage a call center in 2025 and beyond because this isnt just about answering phones anymore.

Best practices 52

Best practices Call Center Metrics Management 52