TechSee

NOVEMBER 27, 2018

AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. AR remote assistance has been proven to increase First Call Resolution by 20% and decrease the need for technician dispatched by 17%.

Customer Service 84

Customer Service First call resolution Self service Contact Center 84

Balto

JANUARY 30, 2025

The best call center software is used by businesses to boost productivity, improve customer satisfaction, and ensure seamless communication across channels by incorporating essential call center software features. In 2025, finding the right software is mission-critical for staying competitive.

call center software 52

call center software Call Center Multichannel Coaching 52

Balto

MARCH 3, 2025

Defining and Importance of Automation in the Call Center Automated call center solutions use AI, machine learning, and robotic process automation to handle routine customer interactions. Smart routing systems direct calls to the most qualified agents based on skills, availability, and past performance metrics.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Outsource Consultants

APRIL 9, 2025

From predictive analytics and multilingual NLP chatbots to data-enriched personalization, these call centers are setting new standards for global customer experience. In this post, well explore how AI is transforming the Philippines call center sectorand why that matters for any company outsourcing (or considering it) in 2025.

Call Center 67

Call Center outsourcing Chatbots First call resolution 67

Balto

JANUARY 17, 2025

In an omnichannel contact center, its crucial to allocate more agents to channels that anticipate higher activity levels, such as chat during peak sales events or phone support after a product release. Ready to optimize your workforce and elevate your contact centers performance?

contact center workforce 52

contact center workforce Contact Center Management call center workforce 52

Outsource Consultants

APRIL 8, 2025

Unlike some outsourcing destinations where accents can be a barrier, Jamaican call center agents typically speak with a neutral accent that North American customers easily understand. This linguistic clarity reduces miscommunication and improves first-call resolution rates. Ready to Compare Your Options?

Call Center 67

Call Center Customer Support outsourcing Government 67