Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This recent increase in its favor has much to do with consumers’ fondness of soliciting personalized support.

Cloud contact 78

Cloud contact Interactive Voice Response Contact Center Chatbots 78

Expivia

APRIL 1, 2021

Crystal Ball – The Call Center of 2025. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. Cloud Contact Centers. Let’s talk about the future. Technology is evolving so quickly that every year there is something new that will make our call center life easier.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

CSM Magazine

JULY 5, 2024

With the clock ticking – and less than six months to go until DORA enforcement starts on 17th January 2025 – it’s time to batten down the hatches and ensure your operational resilience can withstand any tempest. Even the CIO faced a personal £80,000 fine. The long-term impact on it’s reputation? Immeasurable.

Banking 52

Banking Cloud contact Technology Customer Experience 52

Momentum Telecom

MARCH 2, 2023

employees predicted to work remotely by 2025. 1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services. #1. A recent study found that 81% of hybrid workers experience emotional exhaustion, compared to only 68% of exclusively in-person employees. million U.S.

Management 52

Management contact center solutions Cloud contact Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

SharpenCX

AUGUST 21, 2023

Add customization and personalization. Customization and personalization in customer support and up-selling can help — but it’s important to track your ROI with measurable goals: “Integrate data from [app] by [date] to include personal details in 50% of new call center messages.”

Call Center 67

Call Center First call resolution Contact Center Contact center software 67