Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Translate insights into more effective agent coaching and training.

Journey mapping 52

Journey mapping Analytics Contact Center Surveys 52

DMG Consulting

FEBRUARY 20, 2025

Contact Center Key Technology Trends for 2025: AI Leads the Charge Based on findings from a recent DMG Consulting survey, 2025 is shaping up to be an excellent year for technology investments in contact centers. Automated quality management (AQM) came in fourth place as an IT investment priority in 2025, selected by 28.0%

Contact Center 62

Contact Center Technology Interactive Voice Response Surveys 62

Interaction Metrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software?

Enterprise 62

Enterprise Surveys Analytics Feedback 62

BlueOcean

DECEMBER 2, 2024

The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. What role do employee engagement and incentives play in your success? This blog post has consistently ranked as one of our most popular year after year.

Customer Service 62

Customer Service industry standards Contact Center Average Handle Time 62

Balto

JANUARY 30, 2025

In 2025, finding the right software is mission-critical for staying competitive. Best Call Center Software Solutions: List for 2025 To bring you the best contact center software solutions providers for 2025, we tested top tools based on key factors like features, price, user-friendliness, integrations, support, and scalability.

call center software 52

call center software Call Center Multichannel Coaching 52

Integrity Solutions

NOVEMBER 19, 2018

According to an Ernst & Young study , millennials will comprise 75% of the global workforce by 2025. In fact, according to Oxford Economics, we typically want feedback 50% more often than any other employees. To us, having a coach is more important than having a manager. The question is, will they want to work for you?

Coaching 75

Coaching Sales Feedback Surveys 75

SharpenCX

JUNE 23, 2020

Younger employees reference a TikTok that went viral, the latest internet meme, or quote from Schitt’s Creek. Download Now: Unleash your agents’ strengths and talents with 7 methods to get real about coaching. Millennials account for more than half of all employees in the U.S., Be personal with your coaching and training.

Management 76

Management Call Center Coaching Contact Center 76