Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Balto

JANUARY 30, 2025

The best call center software is used by businesses to boost productivity, improve customer satisfaction, and ensure seamless communication across channels by incorporating essential call center software features. In 2025, finding the right software is mission-critical for staying competitive.

call center software 52

call center software Call Center Multichannel Coaching 52

SharpenCX

FEBRUARY 19, 2020

Only 1% of contact centers think their data intelligence strategy is perfect, according to CCW. That’s why by 2025, contact center leaders (like you) have their heart set on getting a 360-degree view of their customers. But a panoramic view into the needs and wants of your customers starts with better reporting.

Call Center 76

Call Center Contact Center First call resolution Contact center software 76

SharpenCX

AUGUST 21, 2023

First, assess what a “good” first impression means to you and your customers. Fast resolution times? Then, make it SMART by setting smaller goals and adding in KPIs and parameters: “Increase first call resolution by X% within Y [days, months, years].” Consistent, branded messages? Friendly agents?

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

SharpenCX

DECEMBER 10, 2019

Look to the KPIs you focused on this year to see how your contact center performed. Did your agents consistently meet First Call Resolution every month and top the charts in CSAT ? Will you be one of the 52% of contact center leaders who plans to unify their systems by 2025?

Call Center 84

Call Center Contact Center Customer Service First call resolution 84

SharpenCX

MARCH 5, 2020

Best-in-class contact centers embrace technology and are eager to find new ways to increase efficiency and improve operations. In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology.

Best practices 67

Best practices Contact Center Airlines Benchmark 67