2025 contact center workforce Wait times 
Fonolo
MAY 30, 2023
That’s why contact centers are investing in it in droves. In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. All roads should lead here, and WFM software puts you on track.
Aspect
MAY 15, 2018
It’s in the Uber app that minimizes your wait time after you hail a car. billion in 2025. Vendors are now starting to look at how AI can be applied to enhance the performance of agents, supervisors, managers, workforce planners, quality analysts and other members of the contact center workforce.
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