TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one.

Technology 122

Technology Customer Service Gamification Contact Center 122

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

JustCall

NOVEMBER 16, 2022

It is expected that by 2025, eLearning will reach $ 325 billion. eLearning in the customer services industry is growing at a steady rate of 15 % each year. Let us look at some of the key benefits that call centers can derive from eLearning : Increase Customer Loyalty. Customer retention is a key driver of business expansion.

Call Center 52

Call Center Consulting Consulting Education 52

Playvox

JANUARY 13, 2022

The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Also, when a customer does have an issue, the live chat functionality can help increase customer retention because tailored support is instant, leading to faster resolution. Gamification. billion in 2020.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52