NobelBiz

JANUARY 28, 2025

Whether you’re measuring agent performance or overall customer satisfaction, staying aligned with modern standards is key to success. In 2025, achieving the right benchmarks means understanding the metrics that matter, tracking them effectively, and striving for continuous improvement.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? To drive long-term customer success in your business, follow these 9 VoC best practices in 2025: 1.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

Outsource Consultants

JANUARY 28, 2025

Gartner predicts that 85% of customer service leaders will explore or pilot AI-driven customer-facing solutions by 2025. Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable. HIPAA, GDPR, or PCI-DSS ), depending on your industry.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Balto

JANUARY 21, 2025

Agent scoring dashboard on performance focused metrics Understanding Call Center Metrics How to Choose the Right Agent Performance Metrics for Your Contact Center Choosing the right contact center metric comes down to relevance, actionability, and measurability. Shorter queues translate to happier customers and fewer repeat calls.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Agent scoring dashboard on performance focused metrics Understanding Call Center Metrics How to Choose the Right Metrics for Your Contact Center Choosing the right contact center metric comes down to relevance, actionability, and measurability. Use call center software to forecast spikes in call volumes and handle customer issues faster.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

CSM Magazine

MARCH 7, 2025

Utilizing the companys award-winning training, the company has slashed certification time by 20%, boosted first-call resolutions by 10%, and increased customer satisfaction scores by a whopping 15%outperforming the competition. Our commitment to ongoing innovation in agent learning and development is a key driver of our success.

Sales 52

Sales First call resolution Customer Service industry standards 52