NobelBiz

JANUARY 28, 2025

In 2025, achieving the right benchmarks means understanding the metrics that matter, tracking them effectively, and striving for continuous improvement. How to Benchmark Your Call Center Benchmarking is all about measuring your performance against clear, actionable goals and comparing them to industry standards.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center?

Best practices 52

Best practices Coaching Scripts Contact Center 52

Balto

MARCH 17, 2025

Without robust analytics, call centers operate blindlyreacting to problems rather than preventing them. Descriptive Analytics Descriptive analytics examines historical call data to understand what has happened in customer interactions. Ready to take your insights to the next level? Learn more about how our products can help.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Balto

MARCH 3, 2025

The most effective automation tools include: Interactive Voice Response (IVR) systems AI-powered chatbots Automated email responses Virtual agents for basic troubleshooting Call center automation refers to the strategic use of technology to handle repetitive and time-consuming tasks within a call center.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Balto

JANUARY 2, 2025

Heres how AI optimizes key productivity metrics for lasting business impact: Scoring dashboard for measuring call center agent productivity First Call Resolution (FCR): Solving Issues Faster and Smarter First call resolution is the gold standard for efficient call center operations.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

Balto

JANUARY 30, 2025

The best call center software is used by businesses to boost productivity, improve customer satisfaction, and ensure seamless communication across channels by incorporating essential call center software features. In 2025, finding the right software is mission-critical for staying competitive. Pricing: What is the ROI?

call center software 52

call center software Call Center Multichannel Coaching 52

Balto

JANUARY 21, 2025

Agent scoring dashboard on performance focused metrics Understanding Call Center Metrics How to Choose the Right Agent Performance Metrics for Your Contact Center Choosing the right contact center metric comes down to relevance, actionability, and measurability. Shorter queues translate to happier customers and fewer repeat calls.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52