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5 Reasons Why You Need Gamification in Your Contact Centre Training

Call Design

If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1

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Nurture Nation: UK consumers are investing their time thoughtfully in 2025 and seeking the joy of small savvy wins

Maru Group

At the start of 2025, UK consumers are focused on the creation of sustainable environments that allow them to thrive. The choice to stay home isnt just about saving money Two-thirds of respondents said theyll be more inclined to stay in, rather than going out over the first few months of 2025.

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The Latest Customer Loyalty Trends Transforming 2025 Strategies

CSM Magazine

Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement.

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2025 Call Center Productivity Guide: Must-Have Metrics and Key Success Strategies

Calabrio

Workforce Management 2025 Call Center Productivity Guide: Must-Have Metrics and Key Success Strategies Share Achieving maximum call center productivity is anything but simple. Fuel Engagement and Performance with Contact Center Gamification Gamification is a proven technique for boosting engagement and performance in the contact center.

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2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions

Calabrio

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

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3 Performance-Boosting Benefits of Contact Center Gamification

Playvox

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Why Does Gamification Work? According to Professor B.

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The Manager’s Guide to Call Center Gamification

Fonolo

One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Gamification is the introduction of interactive, game-like principles and elements into different contexts.