Outsource Consultants

JANUARY 28, 2025

Gartner predicts that 85% of customer service leaders will explore or pilot AI-driven customer-facing solutions by 2025. Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable. HIPAA, GDPR, or PCI-DSS ), depending on your industry.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Balto

JANUARY 21, 2025

Benchmark Your Metrics Against Industry Standards How do you know if your contact center metrics are strong? Compare them against industry standards. Steps to Benchmark Effectively: Research benchmarks for critical metrics like FCR, AHT, and CSAT in your industry. Set realistic improvement goals.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Benchmark Your Metrics Against Industry Standards How do you know if your contact center metrics are strong? Compare them against industry standards. Steps to Benchmark Effectively: Research benchmarks for critical metrics like FCR, AHT, and CSAT in your industry. Set realistic improvement goals.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

NobelBiz

FEBRUARY 21, 2023

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. And complying with government and industry regulations is mandatory for any contact center. trillion by 2025. trillion in 2025.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. And complying with government and industry regulations is mandatory for any contact center. trillion by 2025. trillion in 2025.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Blueship Call Center

FEBRUARY 3, 2025

Data Security and Compliance Standards Security and compliance are top priorities for companies outsourcing phone answering solutions. Indian call centers adhere to strict data protection regulations and industry standards, including GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act).

Answering services 56

Answering services Interactive Voice Response outsourcing Healthcare 56

Calabrio

MARCH 7, 2025

Workforce Management Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025 Share If operational efficiency and peak performance are your top goals, then implementing a sound contact center forecasting process might be the single most important thing your organization can do. It could be 1 week, 1 month, 1 year, or 10 years.

Contact Center 52

Contact Center industry standards Call Center Average Handle Time 52

Cincom

MARCH 5, 2025

In 2025, CPQ automation is no longer a luxury but has become a crucial technology for businesses looking to streamline complex sales processes. Industries across manufacturing, healthcare, technology, and financial services are leveraging CPQ to enhance efficiency, accuracy, and sales completion rate. from 2025 to 2030.

CRM 40

CRM Upselling Automotive Sales 40

CSM Magazine

MARCH 7, 2025

Liveops offers flexible customer service solutions with a global network of on-demand agents, achieving higher first-call resolution rates and satisfaction scores compared to industry standards.

Sales 52

Sales First call resolution Customer Service industry standards 52

Joe Rawlinson

NOVEMBER 26, 2024

As highlighted by Forbes , recognition is pivotal to employee engagement, with its significance expected to grow in 2025. The platform should comply with Australian data protection regulations and utilise industry-standard encryption to safeguard sensitive employee information.

Morale 78

Morale Employee engagement industry standards Analytics 78

Cincom

FEBRUARY 20, 2025

With laws like the European Accessibility Act (EAA) and France RGAA (General Accessibility Framework for Administrations) coming into force in 2025, organizations must prioritize accessibility to stay compliant. Regulations like ADA, Section 508, and the upcoming EAA & RGAA in 2025 make accessibility mandatory.

Engineering 40

Engineering Technology industry standards Best practices 40

AWS Machine Learning

MARCH 18, 2025

NIM microservices provide straightforward integration into generative AI applications using industry-standard APIs and can be deployed with just a few lines of code, or with a few clicks on the SageMaker JumpStart console.

APIs 66

APIs Enterprise Engineering Accountability 66