NobelBiz

FEBRUARY 15, 2023

There should never be any slack given to data security in the workplace, regardless of the type oof industry you’re operating in. Regulations designed to protect individuals’ personal information are followed by businesses around the world. And complying with government and industry regulations is mandatory for any contact center.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Outsource Consultants

JANUARY 28, 2025

This integration enhances personalization and streamlines customer interactions. Gartner predicts that 85% of customer service leaders will explore or pilot AI-driven customer-facing solutions by 2025. Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Balto

JANUARY 21, 2025

Benchmark Your Metrics Against Industry Standards How do you know if your contact center metrics are strong? Compare them against industry standards. Steps to Benchmark Effectively: Research benchmarks for critical metrics like FCR, AHT, and CSAT in your industry. Set realistic improvement goals.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Benchmark Your Metrics Against Industry Standards How do you know if your contact center metrics are strong? Compare them against industry standards. Steps to Benchmark Effectively: Research benchmarks for critical metrics like FCR, AHT, and CSAT in your industry. Set realistic improvement goals.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Blueship Call Center

FEBRUARY 3, 2025

This results in personalized customer experiences, improved issue resolution, and better lead conversion rates. Companies outsourcing to India benefit from well-trained professionals who can handle customer queries efficiently while maintaining a personalized approach.

Answering services 56

Answering services Interactive Voice Response outsourcing Healthcare 56

Calabrio

MARCH 7, 2025

Workforce Management Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025 Share If operational efficiency and peak performance are your top goals, then implementing a sound contact center forecasting process might be the single most important thing your organization can do. It could be 1 week, 1 month, 1 year, or 10 years.

Contact Center 52

Contact Center industry standards Call Center Average Handle Time 52

Cincom

MARCH 5, 2025

In 2025, CPQ automation is no longer a luxury but has become a crucial technology for businesses looking to streamline complex sales processes. Industries across manufacturing, healthcare, technology, and financial services are leveraging CPQ to enhance efficiency, accuracy, and sales completion rate. from 2025 to 2030.

CRM 40

CRM Upselling Automotive Sales 40

Joe Rawlinson

NOVEMBER 26, 2024

As highlighted by Forbes , recognition is pivotal to employee engagement, with its significance expected to grow in 2025. For instance: Personalised Rewards : Employees value recognition that feels personal and meaningful to them. Employee recognition is an essential component of fostering a productive and motivated workforce.

Morale 78

Morale Employee engagement industry standards Analytics 78