JivoChat
MAY 13, 2021
The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. In the same report, 65% of consumers said they’ve abandoned opening an account or completing a transaction on at least one occasion because of friction. The online footwear market is expected to grow to $530.3
3CLogic
MAY 31, 2024
In some cases, the impact can be significant, with a decrease in call hold times of up to 82% and abandonment rates of 81%. As mentioned in one study by Gartner, Conversational AI is predicted to reduce labor costs by $80 billion by 2026.
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Hodusoft
OCTOBER 14, 2022
trillion USD by 2026. Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow.
Babelforce
MARCH 16, 2023
million shortfall in developers by 2026. Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates. The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource.
3CLogic
JUNE 23, 2023
But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. When it comes to customer service and call center technology, an estimated 1.6% of agent interactions with customers today are automated using AI.
JivoChat
APRIL 16, 2023
trillion dollars by 2026—a significant increase of 56% from 5.2 Here’s how you can get started: Designing a highly optimized checkout process that minimizes cart abandonment rate If you make it easy for customers to check out, the higher the chance they’ll check out again, and they’ll come back! trillion U.S.
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