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trillion USD by 2026. Call queue management empowers e-commerce businesses to lower call abandonmentrates while reducing the average holding time for customers. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Leverage data analytics to improve customer experience.
trillion dollars by 2026—a significant increase of 56% from 5.2 Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. This includes tracking key metrics such as page views, bounce rate, average session duration, conversion rate, etc.
But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. Leveraging these technologies in turn powers incredible service tools like voice-enabled self-service, speech recognition, intelligent voice workflows, and speech analytics.
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