JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. It’s because of features like helpful tutorials, easy-to-use apps, fast customer service, and comprehensive search functions.

Banking 52

Banking Chatbots Advertising Self service 52

Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. because 73% of buyers admit customer service experience is the key influencer in their purchase decision. Call analytics also helps in predicting customer behavior trends.

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

3CLogic

MAY 31, 2024

In fact, Gartner reports an astonishing 38% of Gen Z and millennials are likely to give up on a service issue rather than engage with a human representative. Recognizing this trend, customer service leaders are prioritizing implementing self-service for the contact center, ranking the capability among their top three priority areas.

Self service 59

Self service Enterprise Wait times Abandon rate 59

Babelforce

MARCH 16, 2023

The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource. million shortfall in developers by 2026. Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

3CLogic

JUNE 23, 2023

One of the most exciting frontiers in AI is in the realm of voice technology — especially for customer experience and service management. When it comes to customer service and call center technology, an estimated 1.6% of agent interactions with customers today are automated using AI.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

JivoChat

APRIL 16, 2023

trillion dollars by 2026—a significant increase of 56% from 5.2 Ecommerce, or electronic commerce, is the buying and selling of goods and services through an online platform. It includes product selection, payment processing, fulfillment, and customer service. trillion U.S. dollars worldwide in 2021. How do you optimize?

Analytics 82

Analytics Engineering Advertising Sales 82