Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Leverage data analytics to improve customer experience.

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. And a Baymard Research Study found the global average cart abandonment rate is 69.2%. billion by 2027, up from $365.5 Digital banking.

Banking 52

Banking Chatbots Advertising Self service 52

3CLogic

MAY 31, 2024

The ripple effect of serving more customers or employees in less time, with fewer live agents involved, often manifests in augmented revenues and/or cost efficiencies. In some cases, the impact can be significant, with a decrease in call hold times of up to 82% and abandonment rates of 81%. CRM, CX platforms, etc.)

Self service 59

Self service Enterprise Wait times Abandon rate 59