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In some cases, the impact can be significant, with a decrease in call hold times of up to 82% and abandonmentrates of 81%. As mentioned in one study by Gartner, Conversational AI is predicted to reduce labor costs by $80 billion by 2026. CRM, CX platforms, etc.)
trillion USD by 2026. Call queue management empowers e-commerce businesses to lower call abandonmentrates while reducing the average holding time for customers. Implement self-service capabilities through conversational AI chatbots and multi-level IVR. . Boost agent productivity with CRM integration.
of agent interactions with customers today are automated using AI. But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. The ability to leverage voice AI will be critical to gaining a competitive advantage.
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