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How Artificial Intelligence is Changing CX in the Contact Center

Fonolo

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. This familiar technology does things like invite callers to select a language, enter an account number or choose a department at the beginning of a call. Call analytics.

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Conversational AI: Trends to Watch in 2023

SmartAction

Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business.

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Predicting new and existing product sales in semiconductors using Amazon Forecast

AWS Machine Learning

Both the missing sales data and the limited length of historical sales data pose significant challenges in terms of model accuracy for long-term sales prediction into 2026. Evaluation metrics We first verified the model performance using backtesting to validate the prediction of our forecast model for long term sales forecast (2026 sales).

Sales 110
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AI-based call center: How do they work?

NobelBiz

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.

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AI-based call center: How do they work?

NobelBiz

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.

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A Brief History of Speech Recognition and How It Benefits Businesses

Noble Systems

Conversation Analytics is just one piece of the puzzle. The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience.

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LIVE COMMERCE: How BPO / Outsourcing Companies Can Support Commerce as an EVENT

Anexa BPO

Analysis indicates that live-commerce-initiated sales could account for 10-20% of all ecommerce by 2026. Analytics and tools can help build a profile of potential customers. And on that note – millennials are projected to account for half of the global population by 2030. It is truly the next generation of commerce.