Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Surprised that people are embracing ‘bots?

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

Answer Dash

OCTOBER 15, 2019

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. in the forecast period of 2019 to 2026. In other words?

Self service 52

Self service Marketing Technology Personalization 52

SmartAction

MARCH 7, 2023

Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. rate of AI-automated interactions.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

Back Office Centers

OCTOBER 12, 2023

Database administration, accounting and accountancy, technical assistance, digital content production, human resources management, client order handling, IT development, and records management are some of the back office procedures that assist other company procedures. Additionally, the CAGR for human resources (HR) will be 4.5%.

outsourcing 65

outsourcing Business Process Outsourcing Accountability Finance 65

3CLogic

JANUARY 24, 2024

In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Solving Complex Inquiries Enhancing your self-service with intelligent virtual agents will drive personalized experiences.

Contact Center 64

Contact Center Virtual Agent Self service Coaching 64

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. It’s becoming increasingly beneficial to support customers with intelligent self-service and automated customer contact systems. The online footwear market is expected to grow to $530.3 Digital banking.

Banking 52

Banking Chatbots Advertising Self service 52

Noble Systems

MAY 11, 2021

The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. Self-service 24/7. ASR can provide self-service options, creating additional capacity during peak times and after business hours. In fact, its growing use by consumers has nudged businesses into utilizing the technology.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52