Comm100

FEBRUARY 21, 2023

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. from 2023 to 2030. So why all this interest?

Customer Service 89

Customer Service Chatbots Agent burnout Wait times 89

Playvox

APRIL 4, 2023

The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress. But a new problem is emerging.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Balto

NOVEMBER 2, 2023

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Balto

FEBRUARY 6, 2023

Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Gartner Predicts That By 2026, 75% of Customers Will Call Customer Service and Support Due to Loneliness.

Contact Center 52

Contact Center Coaching Surveys Scripts 52