Remove 2026 Remove Agent burnout Remove contact center solutions
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Redefining the Future of Enterprise Contact Center Solutions

Balto

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress. But a new problem is emerging.