2026 Agent burnout Employee engagement 
Playvox
APRIL 4, 2023
Related Article: 7 Ways to Drive Cultural Change that Boosts Agent Morale Training Managers To Support Agents Without well-trained, empathetic managers in place, your agent experience is bound to suffer, eventually leading to costly turnover. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue.
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FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Gartner Predicts That By 2026, 75% of Customers Will Call Customer Service and Support Due to Loneliness.
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