Remove 2026 Remove Agent burnout Remove Wait times
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The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know

Comm100

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Better still, customers who do need human support also experience lower wait times. With these low value responses taken care of by a bot, agents can instead focus on more fulfilling and interesting queries.

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Redefining the Future of Enterprise Contact Center Solutions

Balto

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.