The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Better still, customers who do need human support also experience lower wait times. With these low value responses taken care of by a bot, agents can instead focus on more fulfilling and interesting queries.
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