2026 Analytics Coaching 
3CLogic
DECEMBER 17, 2024
In fact, Gartner predicts Conversational AI alone will reduce labor costs by $80 billion by 2026. Investments in EX, including AI Coaching, real-time feedback, etc., AI Coaching empowers agents with in-the-moment feedback, encouraging and discouraging behaviors as they happen.
3CLogic
JULY 23, 2024
However, with the scaling and computing power of AI tools, such as speech analytics or advanced coaching , healthcare organizations can auto-generate deep performance insights for 100% of patient engagements, providing agents with personalized and real-time training and feedback to boost performance, engagement, and retention rates.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
APRIL 30, 2024
This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.
NobelBiz
APRIL 30, 2024
This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.
Noble Systems
MAY 11, 2021
Conversation Analytics is just one piece of the puzzle. The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience.
3CLogic
NOVEMBER 27, 2023
of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. Employ analytics to improve and scale. While 1.6%
CSM Magazine
NOVEMBER 14, 2023
Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.
Expert insights. Personalized for you.
98 
Let's personalize your content