2026 Analytics CRM 
Fonolo
FEBRUARY 2, 2023
According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. The ROI of Call-Backs for Your Contact Center Five9 This call center software integrates with your existing CRM and offers features like smart dialing, intelligent call routing, on-screen caller information, and much more.
Hodusoft
OCTOBER 14, 2022
trillion USD by 2026. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Integrating CRM into your e-commerce contact center software equips agents with all the customer data. Leverage data analytics to improve customer experience. to generate reports.
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3CLogic
NOVEMBER 27, 2023
of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. Employ analytics to improve and scale. While 1.6%
Hodusoft
NOVEMBER 9, 2022
billion by 2026. CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.
3CLogic
JANUARY 24, 2024
In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?
JustCall
OCTOBER 25, 2023
According to a Gartner report , one in 10 agent interactions will be automated by 2026. Data Validation & Cleansing Implement automated data checks for CRM accuracy and error reduction. Data Integration Seamlessly integrate CRM and email marketing systems to centralize data and streamline automation. of interactions today.
NobelBiz
AUGUST 27, 2024
billion by 2026, at a CAGR of 21.5%. This information can be obtained from Customer Relationship Management (CRM) systems, Interactive Voice Response (IVR) systems, and even real-time data from live calls. NobelBiz’s solutions include detailed analytics features, allowing contact centers to make knowledgeable, data-driven choices.
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