2026 Analytics Surveys 
Callminer
DECEMBER 17, 2019
Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. A survey of global contact center industry leaders carried out from November to December 2016 found that some 66 percent of their organizations were located in the U.S.”
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. According to a recent PWC survey, customers value : Speed. Call analytics. Analytics have always been a big part of operating a successful call center and delivering a great customer experience.
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Netomi
NOVEMBER 21, 2022
In a Gartner survey conducted in late July/early August 2022, CFOs and financial leaders were asked about their strategies to combat inflation thus far, and looking ahead toward the rest of 2022. Conversational AI, as Gartner pointed out, is expected to reduce contact center agent labor costs by $80 billion by 2026!
inmoment
MARCH 3, 2020
It’s one of the reasons the Customer Experience Management market is expected to grow significantly over the next six years, reaching nearly $24 billion by 2026 , as businesses invest in technology to measure customer experience and feedback. Even from a customer survey standpoint, she explains that AI can be fairly simple, but impactful.
CSM Magazine
NOVEMBER 14, 2023
Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today. However, there are other ways to nurture your brightest talent.
Hodusoft
OCTOBER 14, 2022
trillion USD by 2026. CRM integration can be further leveraged through call analytics to build a specific customer avatar, providing insights on personality, likes, dislikes, preferences, etc. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Customer survey, etc.
DMG Consulting
APRIL 13, 2022
In the future, we expect to see predictive analytics used to align WFM recommendations and schedules with contact centers’ core routing and queuing engines to improve the customer and agent experience while increasing productivity and reducing costs.”. said Donna Fluss, President of DMG Consulting LLC. “In
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