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The growth rate of callcenters can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the callcenter industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.
According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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